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In a survey conducted in 4Q11, more than 60% of respondents indicated that changing the mindset (from technology-oriented to business- and service-oriented) and enhancing workforce capabilities will be their top challenges in effectively transforming the IT organization over the next three years.
Table of Contents
Business Strategies Call for IT to Enhance Customer Experience and Operational Efficiency
The Technology Forces Impact the Business, Drive IT Organizational Change
Changing the Mindset and Workforce Capabilities Will Be Key to Transforming IT
CIO Call to Action
- Action 1: Take a strategic, long-term view of workforce planning — extend the planning horizon two to three years out
- Action 2: Focus on the big shift in workforce skills and competencies required to transform IT
- Action 3: Acquire new workforce capabilities based on a balance of business risk and impact
- Business Strategies Call for IT to Enhance Customer Experience and Operational Efficiency