Survey Analysis: Transform the Workforce to Keep Pace With Business and Technology Change


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In a survey conducted in 4Q11, more than 60% of respondents indicated that changing the mindset (from technology-oriented to business- and service-oriented) and enhancing workforce capabilities will be their top challenges in effectively transforming the IT organization over the next three years.

Table of Contents

  • Survey Objective
  • Data Insights
    • Business Strategies Call for IT to Enhance Customer Experience and Operational Efficiency
    • The Technology Forces Impact the Business, Drive IT Organizational Change
    • Changing the Mindset and Workforce Capabilities Will Be Key to Transforming IT
    • CIO Call to Action
      • Action 1: Take a strategic, long-term view of workforce planning — extend the planning horizon two to three years out
      • Action 2: Focus on the big shift in workforce skills and competencies required to transform IT
      • Action 3: Acquire new workforce capabilities based on a balance of business risk and impact
    • Methodology
  • Appendix
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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