Magic Quadrant for CRM Service Providers, Worldwide

G00238208

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Summary

CRM implementation services continue to be in high demand and integrate many competencies, including CRM software, analytics, business consulting, mobility and social. The Magic Quadrant positions CRM service providers and assists enterprises in identifying providers that best fit their needs.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Accenture
      • BearingPoint
      • Business & Decision
      • Capgemini
      • Cognizant
      • CSC
      • Deloitte
      • IBM GBS
      • Infosys
      • Logica (Now Part of CGI)
      • NTT Data
      • PwC
      • Tata Consultancy Services
      • Wipro
    • Vendors Added or Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
    • Evaluation Criteria
      • Ability to Execute
      • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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