Leverage the Cynefin Framework to Improve IT Operations Decision Making

Archived Published: 24 October 2012 ID: G00239796


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Management approaches based on best practices are not universally applicable, especially in an increasingly complex and ambiguous world. We discuss how IT operations teams can apply the Cynefin framework to improve operational effectiveness.

Table of Contents

  • Introduction
  • Analysis
    • Leveraging the Cynefin Framework
    • Dealing With Different Systems or Environments
    • Leverage Best Practices for Simple Problems
    • Leverage Good Practices for Complicated Problems
    • Leverage Emergent Practices for Complex Problems
    • Leverage Novel Practices for Chaotic Problems
    • Learning the Cynefin Approach
    • Summary
  • Recommended Reading
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