CRM Applications Deployed by Consultancies in 2012 Show Which Skills Are Prevalent

G00245813

Analyst(s): |

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Summary

The overall number of projects executed on Oracle Siebel and SAP CRM by large consultants and system integrators declined in 2012, while those on salesforce.com and Microsoft Dynamics CRM increased. CRM solution buyers should understand the shift, and its impact on contracting CRM services.

Table of Contents

  • Analysis
    • Oracle Siebel, CRM On Demand and Fusion
    • SAP CRM
    • Salesforce.com
    • Microsoft
    • No Application Vendors on Projects
    • Other Vendors
    • Geographic Coverage
  • Recommended Reading
© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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