Use Synthetic Monitoring to Measure Availability and Real-User Monitoring for Performance

Analyst(s): Jonah Kowall
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Summary
The commoditization and low price of synthetic end-user monitoring has accelerated buyer adoption and led to its misuse. Real-user monitoring is required when implementing application performance monitoring.
Table of Contents
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Introduction
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Analysis
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Apply Real-User Monitoring Technologies That Understand the Application or Device Being Used
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Reduce Synthetic Testing to Focus Staff Resources on High-Value, Customer-Centric APM
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Use Synthetic Transactions to Determine Availability of a Service or Application
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The Use of Synthetic Transactions Should Be Limited to Availability and Not to Performance Monitoring
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Apply Real-User Monitoring Technologies That Understand the Application or Device Being Used
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