How to Get Started With Social IT Management


Archived Published: 20 March 2013 ID: G00250138

Analyst(s):

Purchase this Document

Price: $195.00 USD (PAGES: 6)

To purchase this document, you will need to register or sign in above.

Summary

Growing numbers of social IT management planners are taking advantage of social processes and tools to support infrastructure and operations goals. Without a dialogue with the business, most social ITM projects will fail, so design a strategy that aligns the I&O goals with those of the business.

Table of Contents

  • Introduction
  • Analysis
    • Talk to the Business
    • Pinpoint Social ITM Use Cases
    • Identify Prospective Approaches, Including Tools
    • Determine Success Criteria
    • Communicate the Social ITM Strategy to the Business
    • Develop a Social ITM Pilot Project
    • Make a Go/No-Go Decision
  • Recommended Reading
© 2013 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more

Call +1 855-515-4486 or contact us

to become a Gartner client.