How to Get Started With Social IT Management

Archived Published: 20 March 2013 ID: G00250138


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Growing numbers of social IT management planners are taking advantage of social processes and tools to support infrastructure and operations goals. Without a dialogue with the business, most social ITM projects will fail, so design a strategy that aligns the I&O goals with those of the business.

Table of Contents

  • Introduction
  • Analysis
    • Talk to the Business
    • Pinpoint Social ITM Use Cases
    • Identify Prospective Approaches, Including Tools
    • Determine Success Criteria
    • Communicate the Social ITM Strategy to the Business
    • Develop a Social ITM Pilot Project
    • Make a Go/No-Go Decision
  • Recommended Reading
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