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As software, services and infrastructure continue to converge, adoption of outcome-based managed services grows and evolves. Sourcing executives must understand this evolution, along with the risks and benefits, to evaluate adoption diligently.
Table of Contents
Build the Muscle to Effectively Analyze Outcome-Based Managed Services
Embrace the Strategic Imperative That Some Portion of a Sourcing Portfolio Needs to Leverage Managed Services
Shifting From Staff Augmentation to Managed Services Is Not the Goal — the Focus Is on Ensuring That Specific Business Outcomes Are Achieved
- Build the Muscle to Effectively Analyze Outcome-Based Managed Services