Diligently Evaluate Outcome-Based Managed Services Versus Capacity-Driven Staff Augmentation

Archived Published: 11 April 2013 ID: G00246978


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As software, services and infrastructure continue to converge, adoption of outcome-based managed services grows and evolves. Sourcing executives must understand this evolution, along with the risks and benefits, to evaluate adoption diligently.

Table of Contents

  • Introduction
  • Analysis
    • Build the Muscle to Effectively Analyze Outcome-Based Managed Services
    • Embrace the Strategic Imperative That Some Portion of a Sourcing Portfolio Needs to Leverage Managed Services
    • Shifting From Staff Augmentation to Managed Services Is Not the Goal — the Focus Is on Ensuring That Specific Business Outcomes Are Achieved
  • Recommended Reading
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