Survey Analysis: Customers Rate Their BI Platform Vendors, 2013

G00249324

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Summary

This research contains important statistics for BI leaders on business intelligence professionals' opinion of customer experiences with 34 vendors evaluated. Results are based on a survey conducted as part of Gartner's research for "Magic Quadrant for Business Intelligence and Analytics Platforms."

Table of Contents

  • Survey Objective
  • Data Insights
    • Scoring
      • Satisfaction with Overall Vendor Experience
      • Overall customer experience
      • Success Using Vendors' Products Compared to Perception of Vendors' Future
      • Product Ease of Use Compared to Strength of Overall Functionality and Product Use
      • Complexity of Analysis vs. Ease of Use vs. Achievement of Business Benefits
      • Market Understanding vs. Overall BI Platform Success and Benefit
      • BI Standardization
      • Standardization Levels Based on Company Size
      • Standardization Levels Based on Deployment Size
      • Customers' Satisfaction With Specific Aspects of Vendor Performance
    • Methodology
  • Recommended Reading
© 2013 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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