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This research contains important statistics for BI leaders on business intelligence professionals' opinion of customer experiences with 34 vendors evaluated. Results are based on a survey conducted as part of Gartner's research for "Magic Quadrant for Business Intelligence and Analytics Platforms."
Table of Contents
- Satisfaction with Overall Vendor Experience
- Overall customer experience
- Success Using Vendors' Products Compared to Perception of Vendors' Future
- Product Ease of Use Compared to Strength of Overall Functionality and Product Use
- Complexity of Analysis vs. Ease of Use vs. Achievement of Business Benefits
- Market Understanding vs. Overall BI Platform Success and Benefit
- BI Standardization
- Standardization Levels Based on Company Size
- Standardization Levels Based on Deployment Size
- Customers' Satisfaction With Specific Aspects of Vendor Performance