Not a Gartner Client?
Want more research like this?
Learn the benefits of becoming a Gartner client.
Broader customer needs for all-channel and all-device support, both reactive and proactive, are changing the definition of customer service and support suites. As a result, IT leaders and customer service executives should note that Gartner is retiring the Magic Quadrant for Web Customer Service.
Table of Contents
Implications of Retiring the WCS Magic Quadrant
E-Commerce Advances Will Cause WCS Components to Be Embedded in E-Commerce Suites
- Implications of Retiring the WCS Magic Quadrant