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Contact center technology decision makers should use the checklists and tables in this document to help determine if using their contact center infrastructure vendors' own workforce optimization software can help reduce operations costs and optimize processes.
Table of Contents
Map Out the Factors Influencing a CCI-Driven WFO Selection Process
Quantify the Business Benefit of Procuring a CCI-Driven WFO
Examine the WFO Capabilities of Your Incumbent CCI Vendor to Determine Viability
- Map Out the Factors Influencing a CCI-Driven WFO Selection Process