Shift IT Service Management Priorities Toward a Continuous Improvement Mindset

Archived Published: 16 October 2013 ID: G00251821

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A survey of 89 large-enterprise Chinese infrastructure and operations organizations reveals the fundamental ITSM challenges commonly faced in Asia/Pacific. I&O managers should encourage proactive behavior toward ITSM process and service improvements and design user interfaces to be customer-focused.

Table of Contents

  • Introduction
  • Analysis
    • Promote Proactive Initiatives on Process and Service Improvement
    • Promote and Popularize the Self-Service Functionalities of ITSSM Tools
    • Train and Encourage ITSD Staff to Engage With Business Users
  • Gartner Recommended Reading
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