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A survey of 89 large-enterprise Chinese infrastructure and operations organizations reveals the fundamental ITSM challenges commonly faced in Asia/Pacific. I&O managers should encourage proactive behavior toward ITSM process and service improvements and design user interfaces to be customer-focused.
Table of Contents
Promote Proactive Initiatives on Process and Service Improvement
Promote and Popularize the Self-Service Functionalities of ITSSM Tools
Train and Encourage ITSD Staff to Engage With Business Users
- Promote Proactive Initiatives on Process and Service Improvement
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