Magic Quadrant for Unified Communications as a Service, North America

Archived Published: 05 November 2013 ID: G00251916

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This Magic Quadrant examines 16 of the leading UCaaS providers. The 16 providers evaluated in this research vary widely in terms of richness of services, branding, experience and ability to scale. Use this document as a planning tool as part of your UCaaS sourcing strategy.

Table of Contents

  • Market Definition/Description
    • The Key UCaaS Components
      • Key Achievements in 2013
      • Primary Gaps in 2013
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • 8x8
      • AT&T
      • Avanade
      • Broadview Networks
      • CSC
      • Evolve IP
      • Google
      • Intermedia
      • Microsoft
      • Mitel
      • Orange Business Services
      • ShoreTel
      • Sprint
      • Thinking Phone Networks
      • Verizon
      • West
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
    • Key Participants
    • Pricing
    • Hybrid Deployment
  • Gartner Recommended Reading
© 2013 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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