Market Guide for Contact Center Speech Analytics

Archived Published: 07 March 2014 ID: G00261569

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Analysis of recorded audio can provide a wealth of insight and should be investigated by a range of buying centers, from customer service to marketing. However, there are multiple competing underlying technologies, each with various strengths and weaknesses, making vendor selection more complicated.

Table of Contents

  • Market Definition
  • Market Direction
  • Market Analysis
  • Representative Vendors
    • Almawave
    • Avaya
    • Avoke
    • CallMiner
    • Genesys
    • Interactive Intelligence
    • Mattersight
    • Nexidia
    • Nice Systems
    • Ramp
    • Verint Systems
  • Market Recommendations
  • Gartner Recommended Reading
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