Market Guide for Contact Center Speech Analytics

Archived Published: 07 March 2014 ID: G00261569

Analyst(s): Jim Davies | Daniel Yuen

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Summary

Analysis of recorded audio can provide a wealth of insight and should be investigated by a range of buying centers, from customer service to marketing. However, there are multiple competing underlying technologies, each with various strengths and weaknesses, making vendor selection more complicated.

Market Definition
Market Direction
Market Analysis
Representative Vendors
- Almawave
- Avaya
- Avoke
- CallMiner
- Genesys
- Interactive Intelligence
- Mattersight
- Nexidia
- Nice Systems
- Ramp
- Verint Systems
Market Recommendations
Gartner Recommended Reading

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Market Guide for Contact Center Speech Analytics

Analyst(s): Jim Davies | Daniel Yuen

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