Market Guide for Contact Center Speech Analytics

Analyst(s): Jim Davies | Daniel Yuen
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Summary
Analysis of recorded audio can provide a wealth of insight and should be investigated by a range of buying centers, from customer service to marketing. However, there are multiple competing underlying technologies, each with various strengths and weaknesses, making vendor selection more complicated.
Table of Contents
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Market Definition
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Market Direction
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Market Analysis
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Representative Vendors
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Almawave
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Avaya
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Avoke
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CallMiner
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Genesys
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Interactive Intelligence
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Mattersight
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Nexidia
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Nice Systems
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Ramp
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Verint Systems
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Almawave
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Market Recommendations
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Gartner Recommended Reading