Is Cisco's Cloud-Based Unified Communications Solution a Good Match for Your Business?


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Cisco provides its Hosted Collaboration Solution, a cloud-based unified communications platform, through authorized channel partners. This analysis evaluates the Cisco cloud UC ecosystem to assist IT leaders in deciding whether it is a good fit for their users, business and IT environment.

Table of Contents

  • Introduction
  • Analysis
    • Consider Cisco Cloud UC for Core UC Requirements
    • Review Your UC Requirements Early in the Vendor Exploration Phase
    • Perform Due Diligence on Your Cisco Cloud UC Channel Partner
    • Do Not Expect the Cisco UC Cloud Offering to Be the Lowest-Cost Option
    • Believe in the Cisco Cloud UC Road Map, but Maybe Not the Dates
    • Do Not Hold Cisco Cloud UC Solutions to Unreasonable Expectations
  • Case Studies
  • Gartner Recommended Reading
© 2014 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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