New Xerox Tools Help to Reveal Your Business Printing Habits

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Analyst(s):

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Summary

Xerox's new print manager and analytics tools could improve business insight on document usage, and advance the state of managed content services.

News Analysis

Event

On 29 April 2014, Xerox announced the launch of Secure Print Manager Suite, Document Analytics Service and Workflow Assessment Services to improve business visibility across information usage, management and automation.

Analysis

Gartner clients from many sectors tell us they still print hundreds of pages per user per month, but cannot explain what was printed or why. After decades of investment in IT, many have adopted managed print services or deployed software to track all details of print jobs, but the results lack a connection between printing and business processes.

Xerox’s announcement represents a new source of print usage information that produces guidance on how business processes could be made more efficient and effective. Instead of only reporting page counts, costs and uptime, the latest tools provide business-centric analytics, linking printing to steps within business processes.

Xerox’s Document Analytics Service combines quantified print stream data and printer job metadata with interviews of users to determine which print jobs are associated with which processes. This, in turn, helps customers see what truly makes sense to print and what could be handled digitally or avoided altogether, saving paper, labor and time. It can also examine why documents were printed, and what happened to the paper afterward, including file storage.

The service involves consultations to help customers understand the findings and their context, with more advanced service levels providing greater detail. In this way, customers can pinpoint the processes that generate inordinately high printing volumes, and reduce printing, while streamlining business processes.

Recommendations

Prospective Xerox customers: Ask to trial the service to see what insights or surprises it provides about your own business processes and paper usage.

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