Agenda Overview for Customer Experience, 2014

Analyst(s): Jake Sorofman
Summary
Digital marketing leaders recognize that they must deliver differentiated customer experiences or risk losing out to competitors. This Agenda Overview offers a snapshot of the Key Issues our research will address in 2014 to help you create exceptional customer experiences.
Table of Contents
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Analysis
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Key Issues
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Design Customer Experiences
- Planned Research
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Execute Customer Experiences
- Planned Research
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Manage and Optimize Customer Experiences
- Planned Research
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Design Customer Experiences
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Related Priorities for Customer Experience
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