Agenda Overview for Customer Experience, 2014


Archived Published: 21 May 2014 ID: G00264190

Analyst(s):

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Summary

Digital marketing leaders recognize that they must deliver differentiated customer experiences or risk losing out to competitors. This Agenda Overview offers a snapshot of the Key Issues our research will address in 2014 to help you create exceptional customer experiences.

Table of Contents

  • Analysis
  • Key Issues
    • Design Customer Experiences
      • Planned Research
    • Execute Customer Experiences
      • Planned Research
    • Manage and Optimize Customer Experiences
      • Planned Research
  • Related Priorities for Customer Experience
  • Gartner Recommended Reading
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