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Digitalization and the digital business are catalysts of change that are affecting the human-machine relationship and driving better customer outcomes. IT leaders should use Gartner's predictions as planning assumptions on which to base their strategic plans.
Table of Contents
What You Need to Know
- Machines Are Taking a More-Active Role in Enhancing Human Endeavors
- Digitalized Things Are Making Assisted Economic Decisions
- Renovating the Customer Experience Is a Digital Priority
- Selecting Predictions
Strategic Planning Assumptions
- What You Need to Know