Magic Quadrant for CRM Service Providers, Worldwide


Archived Published: 10 November 2014 ID: G00261873

Analyst(s): |

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Summary

Customer experience implementation services continue to be in high demand, fueled by front-office and digital business transformation. Here, we position the largest customer experience and CRM implementation service providers to help enterprises identify providers that best fit their needs.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Accenture
      • BearingPoint
      • Business & Decision
      • Capgemini
      • Cognizant
      • Deloitte
      • HCL Technologies
      • HP Enterprise Services
      • IBM Global Business Services
      • Infosys
      • NTT Data
      • PwC
      • Reply
      • Tata Consultancy Services
      • Tech Mahindra
      • Wipro
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
    • Quantitative Criteria for This Magic Quadrant
    • Qualitative Criteria for This Magic Quadrant
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
    • What Happened?
    • What's Happening?
    • How to Use This Magic Quadrant
  • Gartner Recommended Reading
© 2014 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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