Toolkit: Addressing the Shape of Big Change

Archived Published: 26 November 2014 ID: G00267250

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This Toolkit helps IT and business change agents use the four factors of "big change" to uncover change-related risks when executing a business transformation initiative. It also provides an extensible set of change response techniques that can help mitigate big change risks.

Table of Contents

  • When to Use
  • Downloadable Attachments
    • Directions for Use
      • Before You Begin
      • Familiarize Yourself With the Assessment Guidelines, and See How They Are Applied to an Example Case Study
      • Example Case Study: Transforming Customer Service in a Digital Business Initiative
      • Assess Your Own Business Transformation Initiative
      • Check In as You Expand Your Big Change Efforts
  • Gartner Recommended Reading
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