Toolkit: Addressing the Shape of Big Change


Archived Published: 26 November 2014 ID: G00267250

Analyst(s): | |

Purchase this Document

Price: $7,500.00 USD (PAGES: 16)

To purchase this document, you will need to register or sign in above.

Summary

This Toolkit helps IT and business change agents use the four factors of "big change" to uncover change-related risks when executing a business transformation initiative. It also provides an extensible set of change response techniques that can help mitigate big change risks.

Table of Contents

  • When to Use
  • Downloadable Attachments
    • Directions for Use
      • Before You Begin
      • Familiarize Yourself With the Assessment Guidelines, and See How They Are Applied to an Example Case Study
      • Example Case Study: Transforming Customer Service in a Digital Business Initiative
      • Assess Your Own Business Transformation Initiative
      • Check In as You Expand Your Big Change Efforts
  • Gartner Recommended Reading
© 2014 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Why Gartner

Gartner delivers the technology-related insight you need to make the right decisions, every day.

Find out more