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This Toolkit helps IT and business change agents use the four factors of "big change" to uncover change-related risks when executing a business transformation initiative. It also provides an extensible set of change response techniques that can help mitigate big change risks.
Table of Contents
When to Use
Directions for Use
- Before You Begin
- Familiarize Yourself With the Assessment Guidelines, and See How They Are Applied to an Example Case Study
- Example Case Study: Transforming Customer Service in a Digital Business Initiative
- Assess Your Own Business Transformation Initiative
- Check In as You Expand Your Big Change Efforts
- Directions for Use
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