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Gartner utilities research for 2015 will provide CIOs and IT leaders with advice on using digital technology to improve workforce effectiveness, support increased customer engagement — including the rise of the prosumer — and address growth of intermittent distributed renewable energy.
Table of Contents
Energy Provisioning Transformation
- How can technologies enable smart grid transformation?
- How do I architect the application portfolio for the utility of the future?
Digital Customer Engagement
- How are energy customer preferences and behaviors changing?
- How do I use digital channels to address the needs of the emerging energy prosumer?
Digital Workforce Enablement
- How do I leverage digital technologies to improve workforce productivity?
- How can digital technologies boost contextual awareness in our workforce?
- Energy Provisioning Transformation
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