Agenda Overview for Energy and Utilities, 2015

Archived Published: 05 January 2015 ID: G00270690


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Gartner utilities research for 2015 will provide CIOs and IT leaders with advice on using digital technology to improve workforce effectiveness, support increased customer engagement — including the rise of the prosumer — and address growth of intermittent distributed renewable energy.

Table of Contents

  • Analysis
  • Key Issues
    • Energy Provisioning Transformation
      • How can technologies enable smart grid transformation?
      • How do I architect the application portfolio for the utility of the future?
    • Digital Customer Engagement
      • How are energy customer preferences and behaviors changing?
      • How do I use digital channels to address the needs of the emerging energy prosumer?
    • Digital Workforce Enablement
      • How do I leverage digital technologies to improve workforce productivity?
      • How can digital technologies boost contextual awareness in our workforce?
  • Related Priorities
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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