Use a Multidimensional Approach to Metrics to Measure and Report on I&O Quality

Archived Published: 10 February 2015 ID: G00267414

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I&O leaders frequently focus on singular, operational metrics. By incorporating a multidimensional approach to these metrics using methodologies like a balanced triangle, I&O leaders can create deeper, interrelated metrics with greater operational and business value.

Table of Contents

  • Introduction
  • Analysis
    • Use a Multidimensional View by Selecting a Small Set of Appropriate Metrics Distributed Across Various Categories
      • The Balanced Triangle Approach
    • Tie the Multidimensional View to a Specific Goal
    • Present the Data Using Multidimensional Charting
    • Communicate Metrics Appropriate to Your Maturity Level and Potential Audiences Inside and Outside the I&O Team
      • What If More Is Needed?
      • Effective Industry Averages and Benchmarks
    • Bottom Line
  • Gartner Recommended Reading
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