How to Establish IT Walk-Up Services


Archived Published: 22 April 2015 ID: G00272462

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Summary

IT walk-up services have risen in prominence as organizations seek to provide more engaging IT support. I&O leaders of large organizations looking to improve mobile user support should implement walk-up services.

Table of Contents

  • Introduction
  • Analysis
    • Implement Walk-Up Services to Improve User Experience and Promote Self-Sufficiency; Do Not Implement Them to Reduce Costs
    • Focus on Branding, Location and User-Focus When Designing Walk-Up Services
      • Marketing
      • Location
      • People
    • Use Tactics to Drive Success With Walk-Up Support
  • Gartner Recommended Reading
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