Postmodern ERP Operations Management Best Practices

Archived Published: 14 May 2015 ID: G00277308

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ERP operations management in the postmodern ERP era requires coordinating more vendors, technologies and applications. ERP leaders should use the best practices offered in this research as a guide to implementing effective ERP operations management.

Table of Contents

  • Introduction
  • Analysis
    • Establish ERP Operations Management Practices That Are Tailored to How ERP Is Sourced
    • Establish Business Process Change Control and Business Process Ownership
    • Establish Superusers
    • Establish Application Change Control and Release Management
    • Establish Application Maintenance
    • Establish Disaster Recovery and Business Continuity Rules and Processes
    • Establish Data Management
    • Establish Integration Management
    • Establish ERP Application Security Management
    • Establish Testing and Quality Assurance Management
    • Establish Training Policies and Procedures
    • Establish Help Desk, Incident and Problem Support
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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