Survey Analysis: The Realities, Opportunities and Challenges of I&O Automation

Archived Published: 27 May 2015 ID: G00275858

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IT automation tools continue to gain attention and adoption, promising significant potential benefits to IT operations. This research offers I&O leaders guidance on where automation has succeeded, justification for automation initiatives and what roles should focus on automation.

Table of Contents

  • Survey Objective
  • Data Insights
    • Automation Continues to Be Adopted in Functional Islands
    • Efficiency and Cost Reduction Drive Automation
    • Top-Priority Projects Are Not the First Undertaken, Nor Have They Delivered High Levels of Satisfaction
    • I&O Leaders Are Not Achieving Desired Outcomes With IT Automation Implementations
    • Organizational Challenges Blocking Automation Success
    • Methodology
    • Appendix
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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