Effective Vendor Governance Requires Business Alignment and Executive Commitment

Archived Published: 29 May 2015 ID: G00272698

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Enterprises are increasingly dependent on ensuring alignment between vendors' performance and business expectations, but most IT vendor management programs lack the necessary governance to establish this. IT vendor managers can create sustainable vendor governance by following these key steps.

Table of Contents

  • Introduction
  • Analysis
    • Position Vendor Governance as an Executive Mandate to Gain Support Across Organizational Boundaries
    • Execute Seven Key Steps to Create Your Governance Program
      • Step 1: Establish Clear Authority for the Governance Program
      • Step 2: Document the Mission
      • Step 3: Document the Charter
      • Step 4: Choose the Right Organization Model
      • Step 5: Establish Vendor Governance Policies
      • Step 6: Establish Governance Processes
      • Step 7: Establish Demand Governance
  • Case Study
  • Gartner Recommended Reading
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