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I&O leaders are increasingly interested in IT self-service for support and request fulfillment, but often encounter lack of interest and engagement from business users. Identify the reasons for resistance in your organization and adapt your approach to achieve success.
Table of Contents
Engage With Your User Community to Learn Their Preferences
Incentivize Business Users to Use IT Self-Service
Evangelize Self-Service Options
Delay IT Self-Service Until Your Offering Is Faster and More Engaging
- Engage With Your User Community to Learn Their Preferences
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