Your IT Self-Service Strategy Must Be Driven by Your Business Culture


Archived Published: 11 June 2015 ID: G00272635

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Summary

I&O leaders are increasingly interested in IT self-service for support and request fulfillment, but often encounter lack of interest and engagement from business users. Identify the reasons for resistance in your organization and adapt your approach to achieve success.

Table of Contents

  • Introduction
  • Analysis
    • Engage With Your User Community to Learn Their Preferences
    • Incentivize Business Users to Use IT Self-Service
    • Evangelize Self-Service Options
    • Delay IT Self-Service Until Your Offering Is Faster and More Engaging
  • Gartner Recommended Reading
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