Critical Capabilities for BPM-Platform-Based Case Management Frameworks


Archived Published: 12 August 2015 ID: G00258617

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Summary

Case management frameworks built on business process management platforms help solution architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. We evaluate 12 vendors against nine critical capabilities in four use cases.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • AINS
      • Appian
      • AWPL
      • Eccentex
      • EMC
      • Hyland
      • IBM
      • Lexmark (Kofax)
      • MicroPact
      • Newgen Software
      • OpenText
      • Pegasystems
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Adaptive Case Handling
      • Content Interaction
      • Runtime Collaboration
      • Integration and Interoperability
      • Data Capture and Output Management
      • Out-of-the-Box Components
      • Intelligent Upgrades
      • Role-Based User Experience
      • Role-Appropriate Analytics
    • Use Cases
      • Investigative Cases
      • Incident Management
      • Service Request
      • Process-to-Decision
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion Criteria
    • Vendors Considered but Not Included
    • Critical Capabilities Rating
  • Gartner Recommended Reading
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