Midmarket Context: 'Magic Quadrant for IT Service Support Management Tools'

Archived Published: 15 September 2015 ID: G00275113

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Midsize organizations searching for a rightsized ITSSM tool will find a vast and saturated market with high levels of commoditization and little differentiation among products. This research helps I&O leaders navigate this complicated vendor landscape to identify the best fit for their environments.

Table of Contents

  • Market Differentiators
  • Considerations for Technology and Service Selection
  • Notable Vendors
    • BMC
    • Dell Kace
    • Entry Software
    • Heat Software
    • ITinvolve
    • ManageEngine
    • Samanage
    • ServiceNow
    • SunView Software
    • SysAid
    • TeamDynamix
    • TOPdesk
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