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To improve the customer experience, business process leaders must change from inside-out customer-facing process models to outside-in customer journeys.
Table of Contents
Identify and Improve Existing Customer-Facing Processes
Leverage Customer Journey Maps to Alter and Improve Customer-Facing Processes
Identify Customer Process Gaps and What the Competition Is Doing With Your Customer
- Identify and Improve Existing Customer-Facing Processes
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