Market Insight: Digital Disruption in the IT Services Industry

Foundational Refreshed: 12 June 2017 | Published: 15 January 2016 ID: G00293713


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All industries are being disrupted by digital technologies. IT services is no exception. Every role within IT services firms — strategy, delivery, operations, sales, marketing and HR — must adapt or lose relevance.

Table of Contents

  • Analysis
  • Background and Context
  • The Impact
    • New Service Offerings
    • New Methodologies
    • New Competitors
      • Established Competitors
      • Emerging Competitors
      • Online Talent Marketplaces
      • Crowdsourcing Marketplaces
      • Tools and Smart Machines
    • New Ecosystems
    • New Business Models and Pricing Mechanisms
    • New Talent Mix
    • Customer Experience
  • Conclusion
  • Gartner Recommended Reading
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