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Evaluating satisfaction with IT is a core part of performance measurement for IT organizations, and is crucial in identifying service improvement opportunities. CIOs and IT leaders must measure satisfaction with IT to drive the IT strategic roadmap and align with enterprise goals.
Table of Contents
Create a Program to Measure IT Satisfaction by Identifying the Stakeholders First
Design an Appropriate Survey Based on the Stakeholders
Use Surveys as a Catalyst for Improvement and Communication
- Create a Program to Measure IT Satisfaction by Identifying the Stakeholders First
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