Mature Organizations Measure and Act on IT Satisfaction More Often, and Yours Should Too

Archived Published: 27 January 2016 ID: G00295335

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Evaluating satisfaction with IT is a core part of performance measurement for IT organizations, and is crucial in identifying service improvement opportunities. CIOs and IT leaders must measure satisfaction with IT to drive the IT strategic roadmap and align with enterprise goals.

Table of Contents

  • Introduction
  • Analysis
    • Create a Program to Measure IT Satisfaction by Identifying the Stakeholders First
    • Design an Appropriate Survey Based on the Stakeholders
    • Use Surveys as a Catalyst for Improvement and Communication
  • Gartner Recommended Reading
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