Recipe for Digital Workplace Execution: Transform the Employee Experience

Archived Published: 03 March 2016 ID: G00281848

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To boost their workforce's agility and engagement, digital workplace leaders must understand employees' needs, in order to create processes that integrate those needs into IT service strategy, design and operations. Gartner offers best practices informed by a real-world digital workplace program.

Table of Contents

  • Introduction
  • Analysis
    • Understand the Needs of Employees
    • Create a Sense of Urgency: Find a Catalyst for Change
    • Form a Powerful Coalition: Include Non-IT Stakeholders
    • Deliver Best-in-Class Service: IT Service Management
    • Capture Quick and Highly Visible Wins
    • Communicate the Vision: Brand Your Digital Workplace Program
    • "Make It Stick": Integrate the Digital Workplace Into the Fabric of How IT Works
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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