Retail Industry Outlook 2016: The Year for Accelerating Your Supply Chain Transformation

Archived Published: 04 March 2016 ID: G00294675

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Retailers need to move urgently from talking about growing consumer expectations for shopping options and returns toward implementing the processes and technologies required to meet consumer demands. This research advises supply chain leaders on the key progress steps they must oversee in 2016.

Table of Contents

  • Analysis
  • Impacts and Recommendations
    • Retailers who fail to invest in foundational operations, such as inventory accuracy and visibility, risk not achieving growth and scale objectives
    • Siloed planning and executional processes cause retailers to shift focus to resolving internal stock ownership issues at the expense of achieving multichannel fulfillment goals
    • Introducing or expanding shopping services that are not fully supported by underlying supply chain capabilities can hurt fulfilment, consumer confidence and market share
    • Failure to recognize the need to reinvent the role of the store in the future multichannel operating model disconnects online and store consumer experiences and prevents the delivery of multichannel excellence
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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