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Retailers need to move urgently from talking about growing consumer expectations for shopping options and returns toward implementing the processes and technologies required to meet consumer demands. This research advises supply chain leaders on the key progress steps they must oversee in 2016.
Table of Contents
Impacts and Recommendations
Retailers who fail to invest in foundational operations, such as inventory accuracy and visibility, risk not achieving growth and scale objectives
Siloed planning and executional processes cause retailers to shift focus to resolving internal stock ownership issues at the expense of achieving multichannel fulfillment goals
Introducing or expanding shopping services that are not fully supported by underlying supply chain capabilities can hurt fulfilment, consumer confidence and market share
Failure to recognize the need to reinvent the role of the store in the future multichannel operating model disconnects online and store consumer experiences and prevents the delivery of multichannel excellence
- Retailers who fail to invest in foundational operations, such as inventory accuracy and visibility, risk not achieving growth and scale objectives
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