Cool Vendors in ITSM 2.0, 2016

Archived Published: 19 April 2016 ID: G00300253

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Infrastructure and operation leaders require solutions that address key ITSM 2.0 challenges (e.g., overcomplexity and high total cost of ownership without significant value). The theme of 2016's Cool Vendors in ITSM 2.0 is innovative analytics and aggregation for high efficiency and effectiveness.

Table of Contents

  • Analysis
    • What You Need to Know
    • Service-Flow
    • GAVS Technologies
    • CSS Corp
    • Optanix (formerly ShoreGroup)
  • Gartner Recommended Reading
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