Optimize Multisourcing Service Integration Using the Right Toolsets to Drive Delivery Excellence

Archived Published: 16 May 2016 ID: G00299368

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A key factor in your MSI-SIAM strategy is identifying the right ITSM 2.0 and other toolsets to optimize day-to-day operations management in a multisourced environment. When doing the MSI role or evaluating managed service offerings, sourcing managers should carefully assess toolset requirements.

Table of Contents

  • Introduction
  • Analysis
    • Ensure Your MSI Function Is Equipped With the Minimum Set of Industry-Proven Toolsets
      • Operational: Tools for IT Operations and Service Delivery Management
      • Tactical and Strategic: Tools for Change, Vendor Performance, Relationship and Contract Management
    • Ensure the Toolsets Used Integrate Together Well
    • Determine When to Use Internal Versus Provider Toolsets and Impacts on Budgets
  • Case Studies
  • Gartner Recommended Reading
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