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A key factor in your MSI-SIAM strategy is identifying the right ITSM 2.0 and other toolsets to optimize day-to-day operations management in a multisourced environment. When doing the MSI role or evaluating managed service offerings, sourcing managers should carefully assess toolset requirements.
Table of Contents
Ensure Your MSI Function Is Equipped With the Minimum Set of Industry-Proven Toolsets
- Operational: Tools for IT Operations and Service Delivery Management
- Tactical and Strategic: Tools for Change, Vendor Performance, Relationship and Contract Management
Ensure the Toolsets Used Integrate Together Well
Determine When to Use Internal Versus Provider Toolsets and Impacts on Budgets
- Ensure Your MSI Function Is Equipped With the Minimum Set of Industry-Proven Toolsets
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