Hype Cycle for CRM Sales, 2016

Archived Published: 05 July 2016 ID: G00289824

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IT leaders supporting sales should evaluate the many emerging and maturing technologies in CRM for sales to improve their roadmap for sales execution.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • IoT for CRM Sales
      • Voice-Driven Sales Apps
      • Strategic Account Management
    • At the Peak
      • Recurring Revenue Management
      • MDM and Social Data
      • Customer Success Management for CRM
      • Mobile Sales Productivity
      • Cognitive Expert Advisors
      • Predictive B2B Marketing Analytics
      • Sales Performance Management
      • Voice of the Customer
      • Sales Coaching Solutions
      • Sales Predictive Analytics
    • Sliding Into the Trough
      • Social for Sales
      • Inside Sales
      • Sales Appraisal and Evaluation Management
      • Sales Objective and Quota Management
      • Video Technology for Sales
      • CPQ Application Suites
      • Sales Analytics
      • Gamification
      • Price Optimization and Management for B2B
    • Climbing the Slope
      • MDM of Customer Data
      • Partner Relationship Management (PRM)
      • Territory Management
      • Business Information Services for Sales
      • Sales Contract Management
      • Sales Training Solutions
      • Sales ICM
    • Entering the Plateau
      • Digital Content Management for Sales
      • Lead Management
      • Mobile Sales Force Automation Containers
      • Sales Force Automation SaaS
      • Proposal Generation Systems
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Gartner Recommended Reading
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