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As the enterprise UC market continues to mature, we expect more consolidation and increased user expectations — prompting an emphasis on vendors' telephony capabilities and financial viability. Enterprise planners must match their own priorities to vendor strengths before committing to a solution.
Table of Contents
Vendor Strengths and Cautions
- Interactive Intelligence
Vendors Added and Dropped
- Vendor Strengths and Cautions
Inclusion and Exclusion Criteria
Ability to Execute
Completeness of Vision
- Niche Players
- Ability to Execute
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