Critical Capabilities for Unified Communications


Archived Published: 26 July 2016 ID: G00291440

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Summary

Changes to the ways people work together are redefining how IT leaders should assess the product capabilities of unified communications providers. This is placing an increased focus on single-vendor platforms to meet the majority of core UC functional requirements.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • ALE
      • Avaya
      • Cisco
      • Huawei
      • Interactive Intelligence
      • Microsoft
      • Mitel
      • NEC
      • ShoreTel
      • Unify
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Telephony
      • Conferencing
      • Instant Messaging and Presence
      • Workstream Collaboration
      • Clients
      • Interoperability/Integration
      • Administration
      • Hybrid On-Premises/Cloud
    • Use Cases
      • Full UC With Strong Telephony
      • Full UC With Strong Collaboration
      • Full UC for Midsize Organization
      • Ability to Offer Hybrid Solutions
    • Vendors Added and Dropped
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
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