The First Three Steps in Evaluating the Role of Head-Mounted Displays for Field Service


Published: 29 July 2016 ID: G00301224

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Summary

Field service executives are asking IT leaders to develop pilot deployment plans to equip field technicians with smart glasses and other head-mounted displays. This research helps IT leaders define how HMDs fit an existing technology and business strategy before evaluating specific vendors.

Table of Contents

  • Introduction
  • Analysis
    • Identify the Key Business Outcomes Most Critical to Improving Service Delivery
      • Technical Prerequisites
    • Review Other HMD Device Use Cases and Associate Them to Key Business Outcomes
    • Capture Compliance, Privacy, Safety and Security Obligations
  • Case Study
  • Gartner Recommended Reading
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