The First Three Steps in Evaluating the Role of Head-Mounted Displays for Field Service

Archived Published: 29 July 2016 ID: G00301224

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Field service executives are asking IT leaders to develop pilot deployment plans to equip field technicians with smart glasses and other head-mounted displays. This research helps IT leaders define how HMDs fit an existing technology and business strategy before evaluating specific vendors.

Table of Contents

  • Introduction
  • Analysis
    • Identify the Key Business Outcomes Most Critical to Improving Service Delivery
      • Technical Prerequisites
    • Review Other HMD Device Use Cases and Associate Them to Key Business Outcomes
    • Capture Compliance, Privacy, Safety and Security Obligations
  • Case Study
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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