Market Guide for Microsoft Skype for Business Contact Center Partners


Published: 09 August 2016 ID: G00293641

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Summary

Microsoft Skype for Business does not offer its own contact center solution. This Market Guide provides planners with a review of the options and leading partner solutions for delivering this capability.

Table of Contents

  • Market Definition
  • Market Direction
    • Skype for Business Architecture Options
      • Native
      • Integrated
      • Connected
      • Costs
      • Skype for Business Online (SfBO)
  • Representative Vendors
    • Microsoft Contact Center Partners
      • Clarity Connect
      • ComputerTalk
      • Enghouse Interactive
      • Genesys
      • Interactive Intelligence
      • Luware
      • Mitel
  • Market Recommendations
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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