Critical Capabilities for Property and Casualty Insurance Claims Management Modules

Archived Published: 16 August 2016 ID: G00290535


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In response to insurance CIO requirements to support digital business and growth, claims management vendors are adding advanced functionality and hosting and regional capabilities. However, many lack production experience. CIOs should avoid being the first customer to try a new capability.

Table of Contents

  • What You Need to Know
  • Analysis
    • Critical Capabilities Use-Case Graphics
    • Vendors
      • 1insurer
      • CSC
      • Duck Creek
      • Guidewire
      • Majesco
      • SAP
      • Systema
    • Context
    • Product/Service Class Definition
    • Critical Capabilities Definition
      • Configuration
      • Multichannel Support
      • Supply Chain Management
      • Fraud Management
      • Catastrophe Management
      • Alternative Delivery
      • Internationality
    • Use Cases
      • Process Definition
      • New Claim Submission and Tracking
      • Catastrophe Management
      • Fraud Identification and Investigation
      • Hosted Deployment
      • Multiregional Support
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion Criteria
    • Critical Capabilities Rating
  • Gartner Recommended Reading
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