Magic Quadrant for IT Service Support Management Tools

Published: 24 August 2016 ID: G00291752

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IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Axios Systems
      • BMC
      • CA Technologies
      • Cherwell Software
      • EasyVista
      • Heat Software
      • HPE
      • IBM
      • Landesk
      • ServiceNow
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Small & Midsize (<1000 Employees) Context
    • Market Differentiators
    • Considerations for Technology and Service Selection
    • Notable Vendors
      • Atlassian
      • BMC
      • Dell Software
      • Freshdesk
      • ManageEngine
      • Samanage
      • ServiceNow
      • SunView Software
      • SysAid
      • TOPdesk
  • Europe Context
    • Market Differentiators
    • Considerations for Technology and Service Selection
    • Notable Vendors
      • Magic Quadrant Vendors Headquartered in Europe
      • Magic Quadrant Vendors Headquartered Outside of Europe
      • Other Vendors Based in Europe
  • Gartner Recommended Reading
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