Magic Quadrant for IT Service Support Management Tools


Published: 24 August 2016 ID: G00291752

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Summary

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Axios Systems
      • BMC
      • CA Technologies
      • Cherwell Software
      • EasyVista
      • Heat Software
      • HPE
      • IBM
      • Landesk
      • ServiceNow
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Small & Midsize (<1000 Employees) Context
    • Market Differentiators
    • Considerations for Technology and Service Selection
    • Notable Vendors
      • Atlassian
      • BMC
      • Dell Software
      • Freshdesk
      • ManageEngine
      • Samanage
      • ServiceNow
      • SunView Software
      • SysAid
      • TOPdesk
  • Europe Context
    • Market Differentiators
    • Considerations for Technology and Service Selection
    • Notable Vendors
      • Magic Quadrant Vendors Headquartered in Europe
      • Magic Quadrant Vendors Headquartered Outside of Europe
      • Other Vendors Based in Europe
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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