A Clear Maturity Model Lights the CIO's Digital Healthcare Payer Path


Foundational Refreshed: 05 March 2018 | Published: 23 September 2016 ID: G00313169

Analyst(s): | | |

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Summary

Healthcare payer CIOs are navigating the transition from their analog past to the digital present to deliver greater customer value. Payer CIOs should use Gartner's Digital Healthcare Payer Maturity Model to plan, pace, measure, communicate and ensure their progress.

Table of Contents

  • Analysis
    • Understanding the Digital Healthcare Payer Maturity Model
    • Gartner's Digital Healthcare Payer Maturity Model
    • The Digital Payer State: Traditional — Technology-Enabled Analog Processes
    • The Digital Payer State: Enabled — Individual and Linked Digital Processes
    • The Digital Payer State: Managed — Coordinated Digital Activities
    • The Digital Payer State: Intelligent — Digital Business and Beyond
    • Final Advice
  • Gartner Recommended Reading
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