A Clear Maturity Model Lights the CIO's Digital Healthcare Payer Path

Foundational Refreshed: 05 March 2018 | Published: 23 September 2016 ID: G00313169

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Healthcare payer CIOs are navigating the transition from their analog past to the digital present to deliver greater customer value. Payer CIOs should use Gartner's Digital Healthcare Payer Maturity Model to plan, pace, measure, communicate and ensure their progress.

Table of Contents

  • Analysis
    • Understanding the Digital Healthcare Payer Maturity Model
    • Gartner's Digital Healthcare Payer Maturity Model
    • The Digital Payer State: Traditional — Technology-Enabled Analog Processes
    • The Digital Payer State: Enabled — Individual and Linked Digital Processes
    • The Digital Payer State: Managed — Coordinated Digital Activities
    • The Digital Payer State: Intelligent — Digital Business and Beyond
    • Final Advice
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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