Hybrid IT Infrastructure Management and Cloud Migrations: Top Providers' Strengths and Weaknesses

Archived Published: 29 September 2016 ID: G00313936

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Sourcing managers are struggling to develop the right capabilities to implement cloud-first strategies that require advanced services to assess, migrate, secure, manage and optimize hybrid IT environments. Leverage data from 303 references to assess the top providers and optimize business value.

Table of Contents

  • Analysis
  • Impacts and Recommendations
    • Hybrid IT environments spanning mainframe and legacy systems, private clouds and hyperscale cloud providers (like AWS, Google and Microsoft) are becoming the norm, and like their large customers, top outsourcers are struggling to ensure the availability of the complex set of skills, tools and processes needed to manage hybrid infrastructure on a consistent, global scale
    • Some outsourcers are finding it hard to deliver the complex tasks and skills required to execute cloud-first project work (assess and migrate) consistently and on a global scale, leading to serious problems with the customers' initiative and the overall relationship
    • Some outsourcers are struggling to delight their customers with the management and optimization of a hybrid IT infrastructure, and while this is only affecting a minority of workload (10%) and customers (25%) so far, this requirement is growing fast due to cloud-first initiatives, as confirmed by 65% of references
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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