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Voice of the customer is a research technique utilized by service providers to better understand customer sentiment. Concepts inherent to the methodology can be applied internally by I&O leaders looking to improve overall service levels and end-user satisfaction with the IT service desk.
Table of Contents
Expand the Existing Direct Survey Program to Implement Indirect and Inferred Feedback Sources
- Expand the Existing Direct Survey Program to Implement Indirect and Inferred Feedback Sources
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