The 2017 CIO Agenda: Seize the Digital Ecosystem Opportunity

Published: 14 October 2016 ID: G00317427

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As digitalization matures, more enterprises join digital ecosystems. This raises technology, organizational and leadership challenges for CIOs. Many will need to shift their enterprise from a linear-value-chain business to being part of a faster and more dynamic networked digital ecosystem.

Table of Contents

  • Foreword
    • Acknowledgments
  • Executive Summary
    • Prepare to join the digital ecosystem
    • Get ready for the digital ecosystem surge
    • Focus technology planning on interoperability
    • Build organizational bench strength armed with an external mindset
    • Center leadership practices on mastering interdependence
  • Get ready for the digital ecosystem surge
    • Spending on digitalization is set to increase
    • Digital ecosystem participation is growing
    • Digital ecosystem membership delivers business value
    • Digital partners are becoming more numerous
    • Enterprise IT budgets show only modest growth
    • Adopt panoramic thinking to reach digital escape velocity
  • Focus technology planning on interoperability
    • Analytics are crucial to the digital ecosystem surge
    • Key digital technologies will be needed to achieve business outcomes
    • Digital ecosystems are driving more in-house development
    • Expect to engage more startups
    • Application age is not a barrier today, but may become one
    • Tool: Create your “digital ecosystem ready” technology action plan
  • Build organizational bench strength armed with an external mindset
    • Skill gaps persist
    • Analytics skills are universally in short supply
    • Bimodal IT deployment is on the rise
    • Expect engagement benefits and higher staff costs from bimodal
    • Tool: Create your “digital ecosystem ready” organizational action plan
  • Center leadership practices on mastering interdependence
    • Understand and mirror business priorities
    • Stakeholder involvement boosts support
    • Prioritize value over cost
    • To drive growth, shift IT investment from commodity IT to differentiating IT
    • Increase stakeholders’ satisfaction by concentrating on what’s important to them
    • Tool: Create your “digital ecosystem ready” leadership action plan
    • Conclusion
  • Appendix: Case Studies
    • ArcBest revamps IT processes to meet the digital challenge
    • CEPTETEB launches digital banking initiatives and a digital ecosystem
    • Children’s Health Queensland creates a digital ecosystem to optimize care
    • Danske Bank creates an innovative digital customer experience
    • Deakin University employs IBM’s Watson to lead its strategic academic initiative
    • Hitachi Consulting’s path to ecosystems draws on unique market strengths
    • NCC Industry transforms its business to become a leader in digital innovation
  • Further Reading
    • Related content
    • Gartner Executive Programs reports
    • Core research
    • Book
    • Articles
    • Websites
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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