Magic Quadrant for Field Service Management


Archived Published: 03 November 2016 ID: G00273835

Analyst(s): | | |

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Summary

The FSM market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Astea International
      • ClickSoftware
      • Comarch
      • Coresystems
      • FieldAware
      • IFS
      • Microsoft
      • Oracle
      • OverIT
      • Praxedo
      • Retriever Communications
      • SAP
      • ServiceMax
      • ServicePower
      • Verisae
    • Vendors Added and Dropped
      • Added
      • Dropped
      • Honorable Mentions
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
      • Product/Service
      • Overall Viability (Business Unit, Financial, Strategy and Organization)
      • Sales Execution/Pricing
      • Market Responsiveness and Track Record
      • Marketing Execution
      • Customer Experience
      • Operations
    • Completeness of Vision
      • Market Understanding
      • Marketing Strategy
      • Sales Strategy
      • Offering (Product) Strategy
      • Business Model
      • Vertical/Industry Strategy
      • Innovation
      • Geographic Strategy
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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