Market Guide for Virtual Customer Assistants


Archived Published: 23 November 2016 ID: G00291810

Analyst(s):

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Summary

Improved natural-language processing, the hype of chatbots on mobile devices and consumer acceptance of robotic technology have made application leaders aware of virtual customer assistants. We look at 18 vendors that represent more than 75% of VCA revenue, currently estimated at $450 million.

Table of Contents

  • Market Definition
  • Market Direction
    • Evolution of the VCA
      • Current Types of VCA
  • Market Analysis
  • Representative Vendors
    • [24]7
    • Aivo
    • Artificial Solutions
    • Creative Virtual
    • CX Company
    • DigitalGenius
    • eGain
    • IBM
    • iDAvatars (CodeBaby)
    • Inbenta
    • Interactions
    • IPsoft
    • Kasisto
    • Next IT
    • noHold
    • Nuance
    • Pat Group
    • Xiaoi
  • Market Recommendations
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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