Market Guide for Virtual Customer Assistants

Archived Published: 23 November 2016 ID: G00291810


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Improved natural-language processing, the hype of chatbots on mobile devices and consumer acceptance of robotic technology have made application leaders aware of virtual customer assistants. We look at 18 vendors that represent more than 75% of VCA revenue, currently estimated at $450 million.

Table of Contents

  • Market Definition
  • Market Direction
    • Evolution of the VCA
      • Current Types of VCA
  • Market Analysis
  • Representative Vendors
    • [24]7
    • Aivo
    • Artificial Solutions
    • Creative Virtual
    • CX Company
    • DigitalGenius
    • eGain
    • IBM
    • iDAvatars (CodeBaby)
    • Inbenta
    • Interactions
    • IPsoft
    • Kasisto
    • Next IT
    • noHold
    • Nuance
    • Pat Group
    • Xiaoi
  • Market Recommendations
  • Gartner Recommended Reading
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