Implement IT Change and Configuration Management Before Developing a CMDB

Archived Published: 03 January 2017 ID: G00318869

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Infrastructure and operations leaders often struggle to determine when and where to start a configuration management database initiative. Implementing a change and configuration framework will increase the odds of success.

Table of Contents

  • Introduction
  • Analysis
    • Choose High-Quality Configuration Tools and Data Sources
      • Identify Candidates
      • Select Sources
      • Implement Controls
    • Develop a Roadmap for IT Change and Configuration Management Process Improvements
      • Starting With IT Change Management Improvements
      • Starting With Configuration Management Improvements
    • Sequence Project Activities Based on Organizational Maturity
  • Gartner Recommended Reading
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