Successful Field Service Management Buyers Are Putting Application Flexibility and Employee Empowerment First

Archived Published: 09 March 2017 ID: G00325936


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Respondents to Gartner's Magic Quadrant for Field Service Management survey reported achieving success when they knew what to deploy first, as well as why and how to measure the results. Application leaders focused on FSM can use this research as a basis to deducing their own priorities.

Table of Contents

  • Introduction
  • Analysis
    • Shortlist Vendors With Strong Partner Ecosystems and SaaS Experience
    • Demand Mobile Capabilities That Inform and Empower Technicians — Don't Just Mirror a Paper Work Order Digitally
    • Incorporate Metrics and Measure Results to Demonstrate ROI
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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